Tech Coach
by Asurion Mobile Applications, LLC.
🗂️ Tools
Version 6.2.1 đź’ľ 26 Mb
đź“… Updated February 9, 2022
Get the most out of your tech with our Tech Coach experts!
Features Tech Coach
The Tech Coach app gives you instant, always-on access to a Tech Coach expert who can help you quickly solve most device issues.
Plus, enjoy access to digital tools, manage repairs, and even file a claim with Asurion® straight from the app.
Tech Coach lets you:• Enjoy instant access, connecting you live or via text chat in seconds.• Get 24/7 support, all in one place from a Tech Coach expert, who takes the time to get your issues resolved.• Get the most out of your device with proactive tips for device setup, OS upgrades and other relevant tech topics.• Find support for your device and help connecting it to virtually anything else.• Find your protection plan benefits easily.• File claims quickly and hassle-free with Asurion.®• View or manage the repair and replacement options included in your protection plan• Experience a personalized, one-on-one session with a Tech Coach expert.Download the Tech Coach app now and make it easy to get the tech help you need, right when you need it.Please note: This app uses Device Administrator permission.
In order to provide remote support and screen-sharing capabilities, some devices require device administration access.
This access will only occur with your permission and will be disabled when the remote session ends.App usage analytics and device data are sent to our servers for analysis in order to provide the best service we can.
Your device characteristics data and device ID might be also sent to third parties; in case of an app crash, personal information will not be shared.
Full information is available for you in the Privacy Policy that you can review before downloading the app.
Secure & Private
Your data is protected with industry-leading security protocols.
24/7 Support
Our dedicated support team is always ready to help you.
Personalization
Customize the app to match your preferences and workflow.
See the Tech Coach in Action
What Our Users Say
Don't just take our word for it. Here's what our users have to say about our Android app.
"Don't schedule a call back. I'm 0-4 expecting them to call me back at the set time we agreed upon. Also don't believe anything they promise you....try and get it in writing or it won't happen"
Dominique Washington
"What a waste of time. Don't use this app . Another 5 hours with no help at all"
Mike Emmert
"Didn't work"
Genstones
"I have tried to get tech assistance from this app many times. The waiting time to reach a tech coach is unbearable, it causes me to be irritable by the time someone is finally available. They were only able to fix the issue once. So, when they tell you they are escalating your issue up to the next level, that is just their way to get to rid of you because they can't fix it. Don't hold your breath waiting for the next level to reach out to you, because its just never going to happen."
Melinda Trautwein
"The tech coach that helped me was very patient with me, helped me to get my tech problem investigated."
RONDA Hubble
"these folks were extremely helpful and solved my problem!!!"
Christine Gamage
"I've noticed when your working with someone and you have to call back you get someone else. I've wasted so much time with my last 2 issues, it makes me feel like I could save myself a whole lot of money getting different protection. the techs I talked with were friendly, but again you waste a lot of time going back and forth. now I have to call back to talk to tier two."
Joey Crandall
"John was my tech coach. Thank you, John, for listening to my issue and helping me. John is a true retail specialist and made me feel like I am important to Verizon. He did not try to make me feel incompetent. Thank you John."
elizabeth smith
"Okay"
Simon Nwaigwe
"it's."
mike addesso
Get the App Today
Available for Android 8.0 and above